Common Questions

Questions, answered.

Everything service businesses ask before turning on their AI receptionist — coverage, pricing, integrations, and what happens after you sign up.

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How does the AI answer calls at 2am?
Receivly answers every call 24/7, including nights, weekends, and holidays. When a call comes in outside business hours — or rolls to voicemail — the AI picks up, greets the caller, qualifies the job, and immediately sends a missed-call SMS and email to the prospect. A second follow-up goes out 30 minutes later with a direct booking link, and the AI continues to handle the conversation by text or email so the lead doesn't fall through. You wake up to a booked appointment in your dashboard instead of a voicemail you never listened to.
What size businesses does Receivly fit?
Solo operators to multi-truck service businesses. The AI is trained per business type from the industry you select on the /intake form — HVAC, plumbing, electrical, dental, auto repair, landscaping, roofing, cleaning, and more — so its questions, qualification logic, and tone match the calls your business actually takes. Whether you're one technician or twenty trucks, the same 24/7 coverage applies without per-seat fees.
How much does it cost?
$99 per month flat. That includes unlimited answered calls, unlimited bookings, follow-up emails, and the missed-call SMS + email sequence. No per-call fees, no per-seat fees, no hidden add-ons. The only separate charge is a $50 deposit collected via Stripe at booking time to hold the appointment — and that's refundable if your customer cancels.
Is there a free trial?
Yes. 7 days free, no credit card required to start, and a money-back guarantee if it doesn't capture more calls or book more appointments for your business within that week. You only get billed on day 8 if you choose to keep it. Cancel anytime — reply STOP to any email, click a link in your dashboard, or just tell us.
What integrations do you support?
Stripe for appointment deposit payments via hosted payment links; OpenAI gpt-4o-mini for AI auto-responses, follow-up email drafting, and inbound email classification; the Polsia email proxy for all outbound transactional emails from a verified sender; Polsia visitor analytics for page views, referrers, UTM tracking, and A/B variant reporting; and Meta Pixel for PageView on every page, Lead on inquiry and calculator submissions, and Purchase on Stripe confirmation events. All of these work out of the box once your business is provisioned.
How does billing work?
Two layers. First, a $50 deposit is collected at booking time via a Stripe payment link when an appointment is held — that confirms the customer is committed. Second, after your 7-day free trial, a $99/month Stripe subscription activates for the recurring plan. Both are charged through Stripe and visible in your dashboard. Cancel the subscription anytime from your dashboard without losing caller coverage — no retention flow, no phone call required to cancel.
Will my existing phone number change?
No. Your existing business phone number stays exactly the same. Receivly sits in front of your line and only engages when calls go to voicemail or come in after hours — the AI answers those, qualifies the caller, and books a follow-up. Live calls you pick up yourself ring normally to your phone. Nothing about your published number, your caller ID, or your customers' experience changes.
What happens after I submit the /intake form?
Within 30 minutes of submitting /intake, our team calls you back on the business phone number you provided. We configure the AI for your industry, set up your call-routing preferences, and activate your free 7-day trial. Most businesses see their first AI-handled call and first booked appointment within 24 hours of setup. You'll get an onboarding email with your dashboard link, your AI greeting script, and a direct line to our team for any tuning.

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