What counts as a missed call?
A missed call is one the AI needs to handle — calls that roll to voicemail, come in after hours, hit a busy line, or hang up before 3 rings. Receivly only engages on those four scenarios: it greets the caller, qualifies the job, and books a follow-up. Live calls you (or your team) pick up ring straight through to your phone as normal — the AI never touches them, your caller ID stays the same, and your existing number doesn't change.
Will my existing phone number change?
No. Your existing business phone number stays exactly the same. Receivly sits in front of your line and only engages on missed calls (voicemail, after-hours, busy, short-ring hang-ups) — the AI answers those, qualifies the caller, and books a follow-up. Live calls you pick up yourself ring straight through your line as they always have. Nothing about your published number, your caller ID, or your customers' experience changes.
Is there a contract or commitment?
No contract. Every plan is month-to-month and you can cancel from your dashboard at any time — no retention call, no cancellation fee, no proration clawback. Your 7-day trial is fully free with no credit card required to start; if you keep the plan on day 8 we bill the first month through Stripe, and that first cycle is fully refundable under the money-back guarantee.
Can I switch plans?
Yes, any time. Every change is prorated against your billing cycle — upgrade or downgrade in your dashboard and the new price kicks in on the next renewal. No migration fee, no phone call required.
What happens if I exceed my tier's call volume?
We'll notify you before you cross the threshold. If you stay over your tier limit for a billing cycle, we'll either bump you to the next plan or charge a transparent overage — whichever you'd prefer. No silent fee surprises.
What's included in the 7-day trial?
Everything in the plan you pick, no credit card required to start. We configure the AI for your industry, route your missed calls to it, and send you a daily briefing. You only get billed on day 8 if you choose to keep it — money-back guarantee if it doesn't book more appointments within that window.